Your Smart Meter

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In 2017, the District installed an Advanced Metering Infrastructure (AMI) system across our service area. The project included enhancing every residential and commercial water meter with new, state-of-the-art technology that wirelessly communicates usage data to the District. The new meters are able to collect multiple remote meter reads per day, allowing for better leak detection and improved customer service. The $2.6 million project was funded through your water rate at no additional cost to you and a $300,000 United States Bureau of Reclamation WaterSMART: Water and Energy Efficiency Grant, awarded to the District.

In 2018, a customer web portal (Smart Meter Dashboard) was launched to give you access to your own detailed water usage information in near real time, set up leak alerts, as well as better manage and budget your water consumption. The ability to better understand and view your water use in near-real-time can have a profound impact on water consumption and your conservation efforts.

Frequently Asked Questions

Expand/Contract Questions and Answers

How does the system work?
- The system works via wireless signals sent from a small radio unit inside the meter box that is connected to the water meter. The meter radio unit sends readings to three data collector units that then transmit the meter reading data to receivers at the District's headquarters.
- Data collectors are located on three existing water tanks located throughout the District's service area.
- Each radio unit will send a 111-millisecond usage report from the meter to the District four times per day.
How does this system benefit customers?
- The advanced metering system takes vehicles off the road, significantly reducing the District's carbon footprint.
- Our new smart meters include the addition of a web-based reporting system that enables customers to track their daily water use and learn about strategies for saving water and reducing their utility bill.
- Thanks to its advanced technology and backup systems in the field, the new system provides accurate and timely water use data regardless of weather conditions or power outages.
Will wireless technology affect my health or privacy?
- The transmitters use one-quarter of the power of a cellphone. The amount of exposure to radio waves decreases with the square of the distance from the source. Exposure to radio waves from smart meters is minimal compared to cellphones.
- Transmission time for the units we are installing totals 15 seconds per day.
- The wireless portions of the system will be operated according to Federal Communications Commission rules, and will not interfere with other radio frequencies in the area.
Where can I get more information?
For questions that can't be found on our site, call the District's AMI Hotline at 949-342-1400.

Frequently Asked Questions

How does the system work?

How does this system benefit customers?

Will wireless technology affect my health or privacy?

Where can I get more information?