Unless otherwise indicated in the section titled “Service Period” on
your water bill, the District bills two months of water service (60)
days.
What are the District's office hours?
The District’s office hours are Monday thru Thursday, 8:00am – 5:00pm.
What notice does the District give to customers that are in danger of having their service shut off due to nonpayment?
Your bill is due and payable upon presentation and becomes delinquent 21
days after date of invoice. After 21 days, a 48-hour Notice will be
issued. The notice advises you that if the delinquent bill is not paid
within 48 hours, water service may be terminated without further notice,
in accordance with applicable rules and regulations of the District.
Upon termination for nonpayment, water service will be restored only
after full payment is made of all outstanding water charges and
reconnection fees.
What is the service charge?
The service charge is based upon the size of the water meter that covers
fixed costs associated with providing water to the serviced property. It
includes routine maintenance of the water distribution system and is not
based on water consumption.
How can I tell if I have a water leak?
Turn off and leave off all water taps inside and outside your home.
Record the meter reading and return in two to three hours to check for
movement. If the meter reading has changed, you may have a leak. Many
meters have a small red triangle on the meter face that is designed to
detect even small leaks. If this red triangle is moving when you have
all water off inside and outside your home, you may have a leak. If you
suspect you have a leak, we encourage you to call the District’s
customer service line and a field representative can be dispatched to
your location for further assistance.
How many gallons are in one unit of water?
748 gallons or 100 cubic feet are in one unit of water.
Where does our water come from?
Laguna Beach County Water District receives water from both the Colorado
River, supplied by the Metropolitan Water District of Southern
California and Northern California through the State Water Project.
Where is my water meter located?
Your meter is usually located by the curb in front of your home and is
housed in a concrete box usually marked "water." Please contact the
District if you need on-site assistance or have any questions regarding
your meter.
Can I get a reversal on a late charge?
A one-time reversal can be given on a late charge.
What payment methods does the District accept?
You can make a payment with a check, money order, cash or the District's AutoPay program.
When are Commission meetings held?
Meetings are held on the 2nd and 4th Tuesday each month.
