Understanding your water bill shouldn't be like reading hieroglyphics. Below is an explanation of what you will see on your bi-monthly water bill.
- Service Period - Unless otherwise indicated in "service period" on the statement, the bill is for two months of water service (60) days.
- Due Date - The bill is due and payable upon presentation and becomes delinquent 21 days after date of invoice.
- Payment Methods - All payments should be made at the District office or by U.S. mail.
- Delinquent Notice - If a bill remains delinquent after noticed final date for payment, water service may be terminated without further notice, in accordance with applicable rules and regulations of the District. Upon termination for nonpayment, water service will be restored only after full payment is made of all outstanding water charges and reconnection fees.
- Amount Due from Previous Bill - Any unpaid balance due on your account
- Water & Delivery Charge - Charge for actual water used during the previous two months, based upon the total number of units registered by the meter. (One unit equals 748 gallons or 100 cubic feet.)
- Service Charge - Charge based upon the size of the water meter that covers costs associated with providing water to the serviced property. It includes routine maintenance of the water distribution system and is not based on water consumption.
- Establishment Fee - One time non-refundable fee for costs associated with opening an account in the customer's name. This fee appears on the customer's first bill.
- Fire Service Charge - Charge assessed to customers who have fire suppression service that is separate from their water meter. This charge is based upon the size of the fire service. Please call Customer Service for more information at (949) 494-1041.
- Adjustments - Any correction or adjustment made to an account.
- Submit your request for an investigation in writing or call the district office within (5) days of receipt of your bill.
- If the Customer Service Representative determines that an investigation is warranted, your service will not be terminated until the investigation has been completed and you have been notified of the District's decision. You will then be given an opportunity to pay the bill to avoid termination of service.
- If dissatisfied with the explanation, you may request to speak to the Manager of Finance.
- If still dissatisfied, you may appeal to the General Manager.
Sample Billing Statement
Click on the graphic to the right to view a larger and printable version of a sample billing statement.
Quick Facts Regarding your Bill
- What Payment Options does the District offer? - The District offers the following methods of payment: Cash, Check, Cashiers Check, and Autopay. The District accepts Credit, Debit, and Rewards Card payments and eChecks through our Online Payment Portal.
- Billing Period - Unless otherwise indicated in the section titled Service Period on your water bill, the District bills for two months of water service (60) days.
- Where should I make my payment? - All payments should be made at the District's office or by U.S. Mail.
- Can I make a payment during non-business hours? - Yes, there is an overnight drop box located at the front entrance of the District's headquarters.
- When is my water bill due? - The bill is due and payable upon presentation and becomes delinquent 21 days after date of invoice. If the bill remains delinquent after the noticed final date for payment, water service may be terminated without further notice in accordance with applicable rules and regulations of the District. Upon termination for nonpayment, water service will be restored only after full payment is made of all outstanding water charges and reconnection fees.
- Is there a payment grace period? - There is no grace period. Payment is due on the date that appears on the bill.
- Late Charge Reversal - A one-time reversal can be given on a late charge.
- How do I start and/or discontinue service? - To start or discontinue service, please call customer service at (949) 494-1041.
- How many gallons of water are in one billing unit? - 1 billing unit equals 748 gallons or 100 cubic feet.
- For additional customer service information - Please refer to the Frequently Asked Questions link located in the navigation bar on the left.